Wrenchtec started out as dream of owning my own repair shop. I always wanted to take the experience I gained from the family-owned Mom & Pop and Dealerships I worked at. I felt that I could use the best practices from each and create an honest, fair priced repair shop, where customers could find exceptional customer service and feel safe in their vehicles as they left my facility. Although the timing and events that helped me achieve the current Wrenchtec facility were different than what I anticipated, they all fell in place at the right time. With the help of my best friend & business partner we were able to go under contract, in April of 2017, to purchase Huston’s automotive. We took over ownership in June of 2018 & reopened the doors in September of 2018. We locked the doors and gutted the building, to create the environment we envisioned.
During that time, I worked dual full-time hours to support my family while putting together the pieces to create a service experience different from what people were used to. I loved the business but felt it was an old model, I didn’t want to be the typical “dirty” garage. With the help of some great friends and professionals we started putting together the details of a shop that would not only embrace everything that was great about every place I have been but also embodied key elements of what is important to me. Wrenchtec needed to be modern, clean, comfortable for women and children, and offer a personal service experience that can only be achieved by a crew that is cared for as well as the customers that come thru the door. Also I wanted to offer a one stop convenient experience for our customers with accommodating hours and amenities while being competitive in a highly competitive and established automotive service environment. The business model is simple. Give your customers ownership of their service experience by giving them the choice of how they want their vehicle serviced at the time of arrival. One of the biggest complaints I heard from people was that they brought their car in for a light bulb, and felt like they were being taken advantage of with a large repair bill.
At Wrenchtec we ask our customers if they only want their primary concerns addressed or want to have a full courtesy check over of their vehicle. This is the difference along with trying to be honest and communicate during the repair process while assuring that we stand behind our work. Finally one of the most important things discussed between partners from the beginning was to give back to the community we served. Not only did we feel that this was due diligence but also a statement of gratitude for the opportunity and a natural action as business owners of faith. I am happy to say we still hold true to our founding principles while evolving to meet our customers current service needs. What Started as a conversation between best friends and a fixer upper building has grown into the value beyond anything that could have ever been imagined.
We currently have the most loyal and amazing crew that now includes 20 plus people. We are also a teaching shop continuously offering opportunities to many young people willing to learn, we are fortunate enough to be involved with the best local organizations like the Nazareth Area Food Bank and partner with the best local businesses. As we set our sites and get ready to break ground on location 2 allow me to take a moment to thank everyone that has, is and will be there to help me. We hope that you allow Wrenchtec to care for your ride, and you enjoy the experience of working with an honest team, who has a purpose of serving the people of our local community.
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