Wrenchtec started out as dream of owning my own repair shop. I always wanted to take the experience I gained from the family-owned Mom & Pop and Dealerships I worked at. I felt that I could use the best practices from each and create an honest, fair priced repair shop, where customers could find exceptional customer service and feel safe in their vehicles as they left my facility. Although the timing and events that helped me achieve the current Wrenchtec facility were different than what I anticipated, they all fell in place at the right time. With the help of my best friend & business partner we were able to go under contract, in April of 2017, to purchase Huston’s automotive. We took over ownership in June of 2018 & reopened the doors in September of 2018. We locked the doors and gutted the building, to create the environment we envisioned.
During that time, I worked dual full-time hours to support my family while putting together the pieces to create a service experience different from what people were used to. I loved the business but felt it was an old model, I didn’t want to be the typical “dirty” garage. With the help of some great friends and professionals we started putting together the details of a shop that would not only embrace everything that was great about every place I have been but also embodied key elements of what is important to me. Wrenchtec needed to be modern, clean, comfortable for women and children, and offer a personal service experience that can only be achieved by a crew that is cared for as well as the customers that come thru the door. Also I wanted to offer a one stop convenient experience for our customers with accommodating hours and amenities while being competitive in a highly competitive and established automotive service environment. The business model is simple. Give your customers ownership of their service experience by giving them the choice of how they want their vehicle serviced at the time of arrival. One of the biggest complaints I heard from people was that they brought their car in for a light bulb, and felt like they were being taken advantage of with a large repair bill.